In the fall of 2015, Microsoft added a new feature to Office 365 email called “Clutter.” According to the Microsoft blogs that announced this feature, “Clutter is a feature in Office 365 designed to help you focus on the most important messages in your inbox by moving lower priority messages out of your way and into a new Clutter folder.”

How the Clutter folder works is dependent upon how the user manages their email once it is received. Several students and departments have alerted us that the new feature has caused emails from the University to be moved into the new “Clutter” folder and students are sometimes not aware they have email from the University.

Here’s what we’re doing about this:

We have identified and will apply to our office 365 environment a configuration setting that will require all emails sent to a student account on Office 365 to stay in the Inbox if sent from a University account. After we implement these settings on 1/17/2016, all Clutter folder processing will only apply to emails originating external to the University.

Please contact the UMKC IS Help Desk at 816-235-2000 if you have questions or need to report an issue.