The University of Missouri – Kansas City is committed to respecting all members of our university community and providing a quality educational experience for all students. The objective of the Student Complaint Policy is to ensure that the concerns and complaints of students are addressed fairly and are resolved promptly.
If a student has a significant complaint that cannot be addressed within another established university policy, students may choose to file a formal complaint with the Office of the Dean of Students. This complaint process is not an appeal to re-examine a decision made through a University policy nor does it supersede another defined university process. If the student’s complaint involves discrimination or Title IX issues, the student is referred to the Office of Affirmative Action.
Students may submit a formal complaint to the Office of the Dean of Students utilizing the online complaint form. Formal complaints should include specific information about the concern, measures the student has already taken to address the concern, and any resolution sought. The Dean of Students will determine the best process to investigate and address each complaint.
To file a formal complaint with the Dean of Students, click here: https://cf3.umkc.edu/stu-aff/helpline/studentcomplaints/students/
In addition, the University has an obligation to track and log significant student complaints as required by federal regulations and the Higher Learning Commission. The Office of the Dean of Students will log student complaints that are made utilizing the formal online complaint form. This log does not include concerns reported to other individuals, concerns reported by individuals who are not current, former, or prospective students, and concerns for which other processes exist. UMKC does not tolerate retaliation against individuals who file a complaint or who cooperate in the investigation of such complaints.
If after exhausting all available institutional processes a student’s complaint remains unresolved, the student may make a complaint to the Missouri Coordinating Board of Higher Education: https://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
Students enrolled in online courses and/or online programs can file a formal complaint through the established UMKC Student Complaint Policy. If an online student is not satisfied with the outcome of that process, a complaint may be made via the Missouri SARA portal agency: https://online.umkc.edu/online-programs/state-authorization/consumer-protection-information/
Students may also make a complaint to the Higher Learning Commission at: https://www.hlcommission.org/Student-Resources/complaints.html