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HR Service Center

The HR Service Center at UMKC is a cross-functional area in the Human Resources office where employees are able to be supported in a variety of areas. The HR Service Center at UMKC serves as a valuable resource for employees related to any of the HR service areas.

Our goal is to promptly and effectively serve every customer who calls or walks into our office. The HR Service Center Blog is a central resource for employees related to trending topics, frequently asked questions and current, HR-related news.

Service Center

Mercedes Tillman
Human Resource Specialist II

Deceptive Financial Advising Email!

There is an email that has been going out to employees at UMKC as well as the whole UM System. It is titled “Retirement Support for University of Missouri System-Kansas City Personnel” for those at UMKC. It is from an email address for District-Advisor and the wording would lead you to believe that they are partnering with us to provide this to employees.

*This company nor their services are in any way sponsored or affiliated with UMKC or the UM System. The only retirement vendor that we currently work with is Fidelity for any services.*

If you have any questions, please contact either Ted Stahl at 816.235.1625 or the UM HR Service Center at 800.488.5288.


Below is sample of the email

From: “Name” <name@youretiring.com>
Sent: Thursday, November 19, 2020 11:54 PM
Subject: Retirement Support for University of Missouri System-Kansas City Personnel


WARNING: This message has originated from an External Source. This may be a phishing expedition that can result in unauthorized access to our IT System. Please use proper judgment and caution when opening attachments, clicking links, or responding to this email.

Employee xxxxx,

Each year, as an employee of University of Missouri System-Kansas City you are eligible to schedule a phone call, teleconference, or in-person meeting off campus with a representative for answers to your specific state, federal and individual retirement benefit questions.

At your consultation, you will be provided with information that will tell you what your potential income can be when you retire, and how much longer you may have to work. That, along with advice on the best ways to utilize your 401(a)/403(b) options with your state retirement and/or Social Security benefits.

Please be sure to indicate which type of appointment you prefer (off-campus, phone call, or teleconference) in the notes section while scheduling. Please also include your direct cell phone number.

Appointments fill up quickly. If you’d like to secure your spot, click on the link below, or simply reply “yes” to this email.


Licensed representatives are not employees of the college or state retirement system. All representatives are independent and licensed by the state department of insurance.


2020 University Annual Compliance Training—Due December 22, 2020

The deadline to complete mandatory trainings is quickly approaching! Review the list below and make sure you are setting aside time to complete your trainings by December 22.

All courses are online in myLearn. The courses you are required to take are on your myLearn Learning Plan page. Click the puzzle piece icon at the top of the page to access your assigned courses.

Annual compliance training requirements include:

  • Building a Foundation: Discrimination Prevention and Title IX  40 minutes
  • UM System Campus Emergency Alert Training  15 minutes
  • Global Cybersecurity Basics 15 minutes
  • Return to Campus 15 minutes

If you need support as you complete training, contact The UM HR Service Center at (573) 882-2146, (800) 488-5288 or via email at hrservicecenter@umsystem.edu or contact Susi Mickey at mickeysu@umkc.edu.

Lifewise EAP Webinar: Know Your Strengths

As an employee, you are our most important resource, and the University of Missouri System cares about your personal and professional well-being.

The UM System’s Total Rewards, UMKC Human Resources, and Saint Luke’s Health System in Kansas City have come together to provide monthly online Employee Assistance Program seminars to equip you with skills to help you excel and grow in your professional or personal life. On December 15, 2020, the topic for the EAP Online Seminar Series is Know Your Strengths.

Description: Do you know your top strengths? Being confident in knowing what you are good at helps you approach situations with a “strengths mindset,” enabling you to respond more creatively to challenges.

You do not need to register in advance to attend Online Seminars at a set time. Seminars will be prerecorded and uploaded on the date above. At any time while viewing the Online Seminar, if you have questions about the seminar, please type them into the “Ask a question” box located to the left of the video window. You will receive an emailed answer within five business days.  

Click Here to access the webinar


To access other recorded seminars, visit the EAP website at: http://lifewiseeap.advantageengagement.com/ Passcode: UMKC.  Open the link and enter the password. This will bring you to the homepage. Scroll down until you see the ‘ONLINE SEMINARS’ and then follow the hyperlink provided. This will take you to a page with all uploaded seminars, select the seminar you would like to review.

UMKC Staff Complete University Leadership Development Programs

The University of Missouri offers two leadership development programs for administrative staff, the Administrative Leadership Development Program (ALDP) and a new program, Series on Leadership Essentials (SOLE). Both programs provide participants from across the University of Missouri System an opportunity to network and share learning experiences.

The ALDP is a prestigious program that provides professional development and ongoing support across key leadership competencies. UMKC has graduated seventy-seven staff members since the program’s inception in 2005. This year’s cohort showed great flexibility as the program shifted from meeting in person to a virtual format as a result of the COVID-19 pandemic.

Kady McMaster, Assistant Director of Creative Services with Strategic Marketing and Communications shared her experience with ALDP.  “The program was a terrific experience, both before COVID and after. We enjoyed being together in Columbia at the first part of the program, then virtually after the pandemic hit. ALDP provided me the opportunity to meet leaders across System, as well as right here at UMKC. I so value that networking, along with the personal connections I made through the program.”

Kady added, “Our UMKC “cohort” met monthly and shared challenges and experiences with each other. We also encouraged one another to be better managers and leaders. A big takeaway? Trust. It’s the basis for every strong relationship, and a vital starting point for managers and those with whom they work.”

Congratulations to the following UMKC staff members who completed the Administrative Leadership Development Program this year:

  • John Aust, Intramurals & Campus Recreation
  • Laura Begley, Graduate Health Professions in Medicine
  • Amber Daugherty, Office of Registration & Records
  • Jeffery Heckathorn, Data & Software Application Services
  • Makini King, Division of Diversity and Inclusion
  • Becky Markley, Office of the Provost
  • Kady McMaster, Strategic Marketing and Communications
  • Sarah Mote, KC SourceLink

This fall the Series on Leadership Essentials (SOLE) was launched as a pilot program. The SOLE program met virtually and was facilitated by the University of Missouri System Human Resources Learning & Organizational Development team. This program focuses on developing leaders in the areas of communication, engagement, giving and receiving feedback, and navigating change.

Amelia Howard, Assistant Director of Academic Support for Athletics, “thoroughly enjoyed the SOLE program – it was interactive, informative and applicable to my every day job.” Amelia also shared, “Learning about how leaders can shift their mindsets to be growth oriented was an overarching concept that helped relate all 6 of the sessions together. I think my favorite session was about communication and coaching. I learned about the various levels of engagement at work and how consistent and transparent communication is important to show your staff and peers that they are valued and their engagement matters. I would recommend this program to anyone wanting to hone their leadership skills or review their existing practices.”

Congratulations to our first class of UMKC SOLE program completers:

  • Jalonn Gordon, UMKC Police
  • Amelia Howard, Intercollegiate Athletics
  • Myisha Sims, University Libraries

Time to Talk It Up!

The Talk it Up window is now open for Employees and Supervisors to connect and celebrate some of the success they have had so far, especially with some of us continuing to work remote. It is comparatively hard to get regular feedback since physical distance might prevent informal exchanges. It is also a perfect time for employees to plan for the next quarter; and get supervisor’s insight on their focus areas and development needs.

We hope Talk It Up in December 2020 will provide:

  • Opportunity to both Employees and Managers to align their expectation and focus areas centered towards individual growth, and success of the department/ University
  • Insights on how an employee is doing towards meeting their development goals (set during earlier Talk It Up conversations)
  • Opportunity for employees to take proactive approach towards their development

Please set aside time with your supervisor now! Visit the Talk it Up webpage for more information, including sample agendas, helpful tips, and more.

Thank you all for playing an active role in building a culture of ongoing dialogues focused on mutual growth and development.