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HR Service Center

The HR Service Center at UMKC is a cross-functional area in the Human Resources office where employees are able to be supported in a variety of areas. The HR Service Center at UMKC serves as a valuable resource for employees related to any of the HR service areas.

Our goal is to promptly and effectively serve every customer who calls or walks into our office. The HR Service Center Blog is a central resource for employees related to trending topics, frequently asked questions and current, HR-related news.

Service Center

Mercedes Tillman
Human Resource Specialist II

Lifewise EAP Webinar: Navigating Change Personally & Professionally

As an employee, you are our most important resource, and the University of Missouri System cares about your personal and professional well-being.

The UM System’s Total Rewards, UMKC Human Resources, and Saint Luke’s Health System in Kansas City have come together to provide monthly online Employee Assistance Program seminars to equip you with skills to help you excel and grow in your professional or personal life. On December 18, 2019, the topic for the EAP Online Seminar Series is Navigating Change Personally & Professionally

Description: Many adults struggle with the reality of change inside and outside of work. Examine your responses to change and improve the ways you navigate uncertainty.

The monthly webinars are approximately an hour in length and are conducted live at 11AM and 2PM on the scheduled day, but, even if you are unable to view the webinars live you can listen to the recordings at a later date.

Click here to sign up for this webinar today.



Once you login please click on Webcasts, please select the webinar listed under the 2019 schedule.

Search Committee Training Dates for Spring 2020

Search committees play an integral role in the recruitment and retention of many faculty and staff positions. The positive outcomes of a successful search committee include the potential to increase diversity within our faculty and staff and ensure that we welcome the best and brightest to our university community.

Search Committee Training is required every 18 months for all individuals (including external committee members) who serve on a search at UMKC.

Search Committee Training is two hours and includes the following modules:

Module One: Hiring for Inclusivity

Module Two: Search Committee Essentials

Dean/Chair Training is also available upon request for your search committees.

We offer this course on the regular training schedule about once per month. This schedule is subject to change, based on enrollment.

We will also work with your committee to arrange training to fit your specific recruiting timeframe. For additional dates, please allow as much time as possible to arrange a date for your team.


Date Location Time
January 15 Administrative Center Brookside Room 9:00 a.m. to 11:00 a.m.
February 11 Administrative Center Gillham Park Room 3:00 p.m. to 5:00 p.m.
March 13 Administrative Center Brookside Room 2:00p.m. to 4:00 p.m.
April 9 Administrative Center Brookside Room 9:00a.m. to 11:00a.m.
May 4 Administrative Center Brookside Room 11:00 a.m. to 1:00 p.m.


Visit the Human Resources – Search Committees page for a list of resources explaining the search committee process, equitable recruitment and hiring practices, interviewing tips, evaluation forms, and other frequently asked questions.

Enroll through myLearn in Search Committee training.

For more information, email Christi Roeder in the Office of Affirmative Action or call 816-235-1323.

It’s time for the 2nd Talk It Up!

December 2nd – January 10th

Thank you for engaging in the ‘Talk It Up’ conversation last quarter. It’s time for us to connect back and review the progress we have made in the areas we discussed in our last ‘Talk It Up’ as well as make plans for the future.

As we begin our 2nd ‘Talk It Up’ conversations, you may want to consider the following:

  • Plan ahead: Put time on your schedule now, for your learning and development conversations between December & Early January
  • Prepare: Pull together information based on areas discussed in the last ‘Talk It Up’ conversation. Review your notes from the last meeting and think about what you have accomplished since then and what are the next steps:
    • Employees: reevaluate your goals and come prepared to discuss
    • Managers: review your action items and consider additional ways to support your employee
  • Take responsibility for professional development: leverage the available resources and seek guidance as applicable

The more employees and supervisors are able to discuss the developmental needs, the more likely they are to work towards accomplishing goals and developing employee’s skills…….So get started and block time now!!!


Training available

To learn more about ‘Talk It Up’ or leverage the tools and techniques for effective Talk It Up conversations, visit the Talk It Up webpage.

There are in-person sessions available and the registration for the same is through myLearn.

Roos For Mental Health

Next week, the Chancellors new initiative, Roos For Mental Health will launch a year-long campaign at the KC Roo’s basketball game on Monday night at 7 pm in Swinney. Read more about the initiative here.

We invite you to join us at the game, as well as throughout the week at various events across campus.

  • Monday, Nov. 18, 2019 at 7 p.m.: KC Roos Men’s Basketball Game in Swinney.
  • Tuesday, Nov. 19, from Noon–1 p.m.: Lunch and Learn – Learn about nutrition and mental health (free food for first 36 people) in Swinney, Studio B. Please follow these instructions to sign-up for the Lunch & Learn
  • Wednesday, Nov. 20, from 11 a.m. – 12 p.m. and 2 p.m. – 3 p.m.: Lifewise EAP Webinar – Caring for Caregivers. Caregiving can take a toll on people. Learn about compassion fatigue, vicarious trauma and burnout, and how to manage it with self-care and stress reduction techniques. Learn about how to sign up here.

EAP Services Available to All Employees

At Human Resources, we realize that this can be a stressful time of year for many employees. As an employee at UMKC, your personal and professional well-being is a priority. There is no better time for a reminder that the Employee Assistance Program (EAP) is available to help with personal, family, relationship, and financial difficulties.

Through our continued partnership with Saint Luke’s Health System, Human Resources and UM Total Rewards offers an EAP service to all faculty, staff, and dependents. Program benefits include access to professional counselors trained to assist with stress, depression, anxiety, substance abuse, work concerns, financial issues, and family or relationship difficulties.

Visit SaintLukesHealthsystem.org for more info and to explore the many benefits they provide.

The username is UMKC and password is EAP.

Employees can receive up to three phone or in-person counseling sessions for any personal issue. EAP also provides access to more than 5,000 online articles and 500 videos about health topics. In addition, a monthly webinar series is also available that has recently covered topics such as care for aging loved ones, finances, nutrition, health, and an upcoming Vision Board webinar in January.

Schedule your appointment today by calling 816-931-3073 or toll-free 1-800-327-1223 during business hours: 8:30 a.m. to 6 p.m. Monday through Thursday and 8:30 a.m. to 5 p.m. Friday. Services are provided through five offices located across the Kansas City area, as well as more than 40,000 network providers nationwide. Evening appointments are available, and emergencies are responded to 24/7. EAP counselors can also assist in referral for on-going care.

For more information or questions, please contact the HR Service Center at 816-235-1621.