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HR Service Center

The HR Service Center at UMKC is a cross-functional area in the Human Resources office where employees are able to be supported in a variety of areas. The HR Service Center at UMKC serves as a valuable resource for employees related to any of the HR service areas.

Our goal is to promptly and effectively serve every customer who calls or walks into our office. The HR Service Center Blog is a central resource for employees related to trending topics, frequently asked questions and current, HR-related news.

Service Center

Mercedes Tillman
Human Resource Specialist II

2021 Staff Awards Celebration

Join us for the 2021 Staff Awards Celebration on Tuesday, April 20th at 3:30pm. All staff and faculty will receive an email with the link for the event via email on Monday, April 19th.

You can view the electronic program for the event here. We hope you will join in the celebration!

Lifewise EAP Webinar: The Steps to Financial Security

As an employee, you are our most important resource, and the University of Missouri System cares about your personal and professional well-being.

The UM System’s Total Rewards, UMKC Human Resources, and Saint Luke’s Health System in Kansas City have come together to provide monthly online Employee Assistance Program seminars to equip you with skills to help you excel and grow in your professional or personal life. On April 20th, 2021, the topic for the EAP Online Seminar Series is The Steps to Financial Security

Description: Understand the practical ways you can feel more secure and more stable in your finance management.

You do not need to register in advance to attend Online Seminars at a set time. Seminars will be prerecorded and uploaded on the date above. At any time while viewing the Online Seminar, if you have questions about the seminar, please type them into the “Ask a question” box located to the left of the video window. You will receive an emailed answer within five business days.  

Click Here to access the webinar


To access other recorded seminars, visit the EAP website at: http://lifewiseeap.advantageengagement.com/ Passcode: UMKC.  Open the link and enter the password. This will bring you to the homepage. Scroll down until you see the ‘ONLINE SEMINARS’ and then follow the hyperlink provided. This will take you to a page with all uploaded seminars, select the seminar you would like to review.

No Cost Learning and Development Program (3/23-5/13)-Coalition of Urban and Metropolitan Universities (CUMU) Presents the Learning & Sharing Virtual Series

The CUMU Learning & Sharing Virtual Series is a free, Coalition of Urban and Metropolitan Universities (CUMU) members-only program focused on critical dialogue with practical takeaways that create action. This virtual series brings together CUMU administrators, faculty, staff, students, and community partners over the course of three months to learn from one another and share challenges and successes on a set of discrete issue areas. The program is March 23 – May 13. Information and registration is below and at www.cumuonline.org

You will receive a confirmation email when you register for the event. That message will include a link under “Additional Information” to register for individual sessions. The password is included and displays under the registration portal link.

Spring 2021 Learning & Sharing Virtual Series

March 23–May 14

We’re excited to kick off our spring 2021 Learning & Sharing Virtual Series on March 23. As a CUMU member, you’re invited to participate—at no cost—in nearly 50 sessions on today’s most pressing issues:

  • Holistic and collaborative approaches to student success and wellbeing
  • COVID-19: response, re-engagement and innovation
  • Aligning racial equity agendas with the urban mission
  • Navigating budgetary realities and advocating for higher education support



EAP Services Available to All Employees

As an employee at UMKC, your personal and professional well-being is a priority. There is no better time for a reminder that the Employee Assistance Program (EAP) is available to help with personal, family, relationship, and financial difficulties.

Through our continued partnership with Saint Luke’s Health System, Human Resources and UM Total Rewards offers an EAP service to all faculty, staff, and dependents. Program benefits include access to professional counselors trained to assist with stress, depression, anxiety, substance abuse, work concerns, financial issues, and family or relationship difficulties.

Visit the Saint Luke’s EAP Website for more info and to explore the many benefits they provide.

The company code is UMKC

Employees can receive up to three phone or in-person counseling sessions for any personal issue. EAP also provides access to more than 5,000 online articles and 500 videos about health topics. In addition, a monthly webinar series is also available that has recently covered topics such as care for aging loved ones, finances, nutrition, health, and an upcoming Vision Board webinar in January.

Schedule your appointment today by calling 816-931-3073 or toll-free 1-800-327-1223 during business hours: 8:30 a.m. to 6 p.m. Monday through Thursday and 8:30 a.m. to 5 p.m. Friday. Services are provided through five offices located across the Kansas City area, as well as more than 40,000 network providers nationwide. Evening appointments are available, and emergencies are responded to 24/7. EAP counselors can also assist in referral for on-going care.

For more information or questions, please contact the HR Service Center at 816-235-1621.