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HR Service Center

The HR Service Center at UMKC is a cross-functional area in the Human Resources office where employees are able to be supported in a variety of areas. The HR Service Center at UMKC serves as a valuable resource for employees related to any of the HR service areas.

Our goal is to promptly and effectively serve every customer who calls or walks into our office. The HR Service Center Blog is a central resource for employees related to trending topics, frequently asked questions and current, HR-related news.

Service Center

Mercedes Tillman
Human Resource Specialist II

Summer Perks for UMKC Employees


Summer Perks for UMKC Employees

Warmer weather is finally here and offers a great opportunity for UMKC employees to take advantage of our numerous employee discounts and extras. Summer may be hot, but these summer perks are even hotter!

These offers provide a great way for employees and their families to have some fun in the sun this summer at a discounted price. Some examples of perks offered to our employees include:

  • Coco Key Water Resort
  • Silver Dollar City
  • Monster Jam
  • Tickets at Work (Includes discounts for Worlds of Fun, Oceans of Fun, Sea Life Kansas City Aquarium, Legoland and much more!!)

For more information about specific employee perks or to view the comprehensive list of vendors, visit the Employee Discount page on the HR website, or contact the HR Service Center at 816-235-1621.

Lifewise EAP Webinar: Communicating Across Generations

As an employee, you are our most important resource, and the University of Missouri System cares about your personal and professional well-being.

The UM System’s Total Rewards, UMKC Human Resources, and Saint Luke’s Health System in Kansas City have come together to provide monthly online Employee Assistance Program seminars to equip you with skills to help you excel and grow in your professional or personal life. On June 19, 2019, the topic for the EAP Online Seminar Series is Communicating Across Generations

Description: Discuss the strengths and challenges of a multigenerational workforce and ways to promote teamwork among them all.

The monthly webinars are approximately an hour in length and are conducted live at 11AM and 2PM on the scheduled day, but, even if you are unable to view the webinars live you can listen to the recordings at a later date.

Click here to sign up for this webinar today.



Once you login please click on Webcasts, please select the webinar listed under the 2019 schedule.

Talk It Up Sessions




We heard you, and your input informed UMKC’s new strategic plan. The plan states that our foundational commitment is to our people, and we have committed to creating a developmental culture and a learning community. As we begin the work of transforming our culture, we are happy to announce the roll-out of a new program for our campus community – Talk It Up!

This spring, we launched Talk It Up! for all supervisors with staff direct reports. Beginning June 11, we will have a schedule of sessions for all UMKC employees. The goal of this program is to foster a collaborative, team environment. The program introduces tools to explore goalsetting, ideas to make one-on-one meetings more productive, and support a process for quarterly feedback and development conversations between staff and their supervisors.


Talk It Up! is an interactive workshop where you will learn how to share feedback and engage in developmental and coaching conversations. Constant and open communication is a foundational skill in any relationship and a collaboration skill for creating a learning-centered environment for all. We will practice the GROW model for developing goals and practice communication skills using the STATE model. Talk It Up! is a judgement-free zone to learn, collaborate, and develop.


  • Describe the GROW model.
  • Discuss importance of having two-way, people centered dialog.
  • Apply the GROW model to your own development.
  • Explore ideas for coaching self and others for success.
  • Practice the STATE model to improve feedback and development conversations.

Enrollment is on myLearn at Talk It Up!

Contact the UMKC HR Service Center at 235-1621 or Susi Mickey at mickeysu@umkc.edu for assistance.

2019 Social Security Benefits Seminars

Register for the Social Security Benefits Seminars

Join Social Security experts from the Kansas City Area Social Security Office as they review the retirement, disability and survivors benefits provided by the Social Security Administration, including details on:

  • How you become eligible for benefits,
  • How your benefit is calculated and how it is paid,
  • How to apply for benefits,
  • Where to go for more information.

A brief overview of Medicare will also be provided.

Social Security experts will be on campus for two sessions on Tuesday, June 42019. There is a session at the Administrative Center in the Plaza Room from 9:30 -11:00 a.m. and again at the School of Medicine, Theater B from 1:00 – 2:30 p.m.

These sessions are free to all UMKC employees. Click Here to register on myLearn. Please contact the UMKC HR Service Center at 816-235-1621 or Susi Mickey at mickeysu@umkc.edu if you need assistance.