Frequently Asked Questions – Room Assignment Process

UMKC Residential Life Assignment Process


Q: When did the housing contract become available?

A: Contracting opens on Dec 1st of each year.

Q: How is room type preference priority determined?

A: We make assignments based on the contract received date until rooms are filled (the date you submit and sign your contract). We have a limited number of high demand rooms such as singles and priority is given to those with the earliest contract submission date. Many high-demand spaces are requested soon after the contract becomes available.

Q: Will I receive the specific building or room-type I requested?

A: While we do our very best to try and meet each student’s preferences we are not always able to accommodate every request. Preference priority is determined by contract received date but is not a guarantee. Priority is given to those who submit their contract earliest, and we work through preferences with remaining spaces in each building throughout the year.

Q: I submitted my contract a while ago, when will I receive my room and roommate assignment?

A: We start taking contracts nine months before the start of the new academic year. Our assignment process begins to take shape after Online Roommate Selection ends (typically in March). As contracts come in and our current students move around and move out in May, we have a more accurate assessment of what space is available for the upcoming terms. Traditionally, we start to match students with their roommate requests and preferences in late April/early May with a goal of solidifying room assignments by mid to late May. We continue to make assignments on a rolling basis as we receive contracts through the later part of spring and summer.

Q: Can I live in Union Hill Apartments or UMKC Homes?

A: Union Hill Apartments and UMKC Homes are only eligible to current/returning residents on a first come first served basis by students who submitted the Living Preferences Survey received via UMKC email. Priority was then based of original contract received date. Space in these facilities is limited, and unfortunately, we are not able to accommodate every student’s request.

Q: I did not get the building or room-type I requested what can I do?

A: We will have waitlists available through the MyHousing Self Service Portal within a few weeks after room assignments are made. Once available, students can add themselves to any eligible waitlists that are viewable within MyHousing. Alternatively, students may elect to cancel their contract through the MyHousing Self Service Portal. Cancellations are subject to the cancellation fee schedule.

Q: What happens if I don’t receive a room assignment?

A: As we approach full capacity and make assignments some students may not initially receive a room assignment due to lack of available space. If this happens, students will be notified via email and given the option to be added to a waitlist or cancel without penalty. As space becomes available, we may automatically assign a student if they have not yet canceled. We receive cancellation requests throughout the year with requests increasing through summer, and it is likely space will eventually become available. In the meantime, we will work closely with students to keep them informed of their assignment status. Students will also be able to check their position on the waitlist in the MyHousing Self Service Portal.

Spring-Only 2021 Contract available as of Oct. 1st

The Spring-Only 2021 Housing Contract will be available Thursday, October 1st at 12:00PM CST. If you are interested in submitting a housing contract for the Spring 2021 semester, then you can do so through the RooRez portal.

To log in, you’ll use your UMKC SSO and password.

Important things to consider about your plans for Spring Semester prior to completing a contract:

  • This is a legally binding contract for housing and dining; with limited exceptions you are obligated to pay in full for the term of the contract
  • Cancellation is only allowed for specific reasons outlined in the contract and those reasons do not include if you choose to live elsewhere
  • If you are approved to cancel your contract, a minimum cancellation fee of $200 will be assessed
  • We will do our best to honor your assignment preference, but not receiving your preferred assignment doesn’t allow cancellation of the contract or waiver of the associated costs
  • Students are required to be enrolled full-time (12 or more credit hours for undergraduates, 9 or more credit hours for graduate and professional students) in order to be eligible for Residential Life housing
  • Assignment priority is based on contract submission dates and time
  • There is currently sufficient space available, so taking time to carefully consider your desire to live in Residential Life for the spring semester is advised

COVID Testing Option through Truman Medical Center

COVID Testing

As we get close to move-in week, we have heard from some students and their families that they are having difficulty finding a place to get a COVID test or one that will provide test results quickly enough. We have a solution: an opportunity to get testing through a collaboration with our partner, Truman Medical Centers. Test results are currently coming back within 48 hours.

This opportunity is limited to Residential Life students only, starting August 17 and ending August 21. If a student needs a test, they need to access and complete the form linked in the RooRez portal under “Submit Move-In Documentation” > “COVID Test Results” and submit it to along with their preferred date of test. The form must be submitted 36 hours before the testing date requested. Testing locations for residential hall students are available at the following two locations between 9:30 a.m. and 1:30 pm. Additional times may be available until 4:30 p.m.

  • Truman Medical Center-Health Sciences Campus (Hospital Hill)

2301 Charlotte St., Kansas City, MO 64108

Drive-thru/walk-up testing in the Medical Pavilion Parking Lot (enter off of Charlotte Street)


  • Truman Medical Center-Lakewood

7900 Lee’s Summit Road, Kansas City, MO 64139

Drive-thru/walk-up testing available in Lot A

Results for Students who test at Truman Medical Centers Locations:

Students will be able to access their results as soon as they are processed through Truman’s patient portal (within 48 hours in most cases) and will also receive a call from a Truman staff member. At that time, students should submit a negative result in the RooRez Portal for approval to move into Residential Life.

Students who need transportation from the Volker Campus to Truman Medical Centers-Health Sciences Campus can take the free Campus Shuttle; here’s the schedule (PDF). If students cannot get to the Health Sciences Campus, they can submit their form to the Student Health and Wellness Center to get their test taken there and it will be sent to Truman for processing.

Students will not be charged at the testing site. Instead a charge of $85 will be added to their student account. Students are eligible to apply for financial assistance up to $85 through the Student Emergency Fund at UMKC to cover the cost of the test at Truman or other locations. The form to apply for the emergency fund can also be accessed through the RooRez portal under “Submit Move-In Documentation” > “COVID Test Results.”

Thank you once again for taking this important step in making our campus safe!

Fall 2020 Move-In Information & Updates

We hope you’ve had a pleasant summer and are looking forward to a great academic year! We are excited to see you in August and, in preparation, have been diligently working to craft a move-in process that is safe, efficient and as stress-free as possible. Please read below about additional details, as we kindly request five action items from you.


  1. Obtain and submit a negative COVID-19 test before moving in
  • The test must have been performed in your local community no more than seven days before move in. Please go to your local medical provider or check out this Kansas City area testing sites.
  • The test result should be submitted through our RooRez portal. Use the Student Login, then under “Submit Move-in Documentation” select COVID Test Results from the pull-down menu. As a back-up, bring a paper copy to prevent any move-in delays.
  • Students who are unwilling to submit a COVID-19 test result will not be able to live in Residential Life housing.
  • Students whose test results are taking longer than seven days will be credited for the days they cannot live in Residential Life housing.
  • Students who cannot afford testing fees can contact
  • Once the test has been performed, and until they arrive on campus, Residential Life students should refrain from participating in any activities that put them at risk of contracting the virus.
  • Note: international students arriving from outside the U.S. will have additional testing requirements. Details will be communicated to you soon.


  1. Set an Appointment to Move-In

For those who did not use express move-in:

  • To maintain a limited number of people in a building at a time, you must set up an appointment through RooRez.
  • Use the Student Login, then under “Book an Appointment” you’ll be able to select an appointment time. Appointments must be made at least 24 hours ahead of your desired arrival time. Appointments will be contingent upon availability.
  • Appointments will be available from 8 a.m. to 8 p.m. Monday, August 17, through Saturday, August 22. Each appointment will be 90 minutes long. During this time, you will pull into the designated unloading zone, receive your keys and move items into your room.
  • One cart will be made available for your usage during your appointment – feel free to bring additional dollies or hand trucks.
  • If you need to reschedule or cancel your appointment up to 24 hours before your appointment, return to the RooRez portal and change your appointment. New appointments will be contingent upon availability.

For those who did use express move-in:

  • Great news! There’s no need to set an appointment for move-in! You may arrive as early as 8 a.m. Monday, August 17.
  • Simply park your vehicle in the Cherry Street parking structure, and head to your building’s front desk. There, you’ll receive your keys. You can then head to your room!
  • Please do not move your vehicle into the designated unloading zones – these will be reserved for individuals who did not use the express move-in and are moving in all of their personal belongings.
  • For those who have used express move-in, carts will not be available for use until after 8 p.m., so please consider bringing a dolly for any larger items.


  1. Establish a COVID-19 Contingency Plan
  • If a resident, in consultation with medical professionals, needs to isolate or quarantine after arriving on campus, they are expected to do so in a location outside of Residential Life housing. Residents must complete a form prior to move-in, outlining their contingency plan in the event they need alternative housing. If you need help to resolve, contact
  • Information and instructions for completing the contingency plan are available here. This must be completed by 4 p.m. on August 10th.


  1. Keep Your Safety and the Safety of Others in Mind
  • While moving in, please allow for six feet of distance between you and individuals who are not part of your move-in party. This includes other students/families, as well as Residential Life staff.
  • Face coverings or masks are required in all spaces except a student’s own room. This also applies to the student’s move-in helpers. Be aware that the UMKC policy complies with the Kansas City, Mo., mask requirements. All students, faculty, staff and guests must wear masks in indoor spaces, which would include all classrooms, labs, libraries, the Student Union and other spaces.
  • We ask that no more than two people, in addition to the student, assist with the move-in process.
  • Elevator occupancy will be limited to one student and their move-in party at a time, so please be patient.
  • We highly encourage you to talk to your roommates and/or suitemates about staggering your arrival times to maintain distancing during the move-in process.


  1. Plan for Alternate Dining if Arriving Before Wednesday, August 19
  • Fall meal plans will begin on Wednesday, August 19. If you wish to arrive to campus earlier than Wednesday, please note UMKC Dining Services will not be available and students will be responsible for their own meals.


We thank you for your patience as we navigate this uncharted territory. We hope you find this process beneficial and that it helps ease the stress of starting a new academic year in August. Take care, and safe travels!


COVID Contingency Plan

Resident COVID-19 Plan

In order to minimize the possibility of a student contracting COVID-19 the University of Missouri-Kansas City and Residential Life are implementing procedures and policies for residents and staff. In preparation for the rare occurrence that a student may need to follow the CDC’s quarantine or isolation protocols students are being asked to complete this contingency plan. Students are encouraged to discuss this plan with family or friends while they are developing it. Students who can travel to a friend or family member’s home safely are strongly encouraged to do so for their comfort, convenience and individualized support while in quarantine or isolation.

There are a limited number of spaces that have been set aside within Residential Life for potential relocation due to quarantine or isolation needs. These spaces are intended for those who don’t have alternative accommodation options. For those residents utilizing these spaces, family, friends or other guests will not be permitted to enter the residence hall to assist the student in quarantine or isolation. Students will be able to order food from Sodexo (campus food service) via their app and that food will be delivered to the residence hall at pre-determined times.

Prior to arrival for Fall 2020, all residents need to consider their options and solidify their quarantine and isolation plans. Items to consider and questions that will need to be addressed in the required contingency plan form can be found below:

  • What is the location that you could quarantine or isolate?
    • Resident’s contact telephone number
    • Contact person at this location
  • Contact’s telephone number at this location
  • How would you travel to this location
  • What safety precautions would you implement for your travels? For yourself? For those you cross paths with during your travels?

When you are ready, the online form can be accessed by logging into RooRez with your UMKC SSO and password, then navigating to “Submit Move-In Documentation” and selecting “COVID Contingency Plan” from the dropdown menu.

Additional items not required in your contingency plan, but that we highly recommended you think about in advance:

  • What arrangements need to be made in order to continue health care? Should you have your primary care physician provide records to a provider in your quarantine/isolation location?
  • What arrangements need to be made in order to continue academic work? This may include contacting instructors, insuring your quarantine/isolation location has reliable internet access, and taking academic materials to quarantine/isolation location.

Students will not be required to take all of their personal belongings from their room. Students will need to advise a Residence Life Coordinator of their departure and return.

We look forward to having you as part of our community this year and know that we can help keep our community healthy by following healthy and safety campus processes.

Residential Life Express Move-In

In order to expedite the move-in process and to reduce risk to our students and staff through increased social distancing, UMKC Residential Life is offering an express move-in option. Appointments start as early as Saturday, July 18th. For more information, please refer to the official express move-in document here.

Online Wait Lists

Waitlists are available for the following:

  • Individuals who have an assignment, but would like to change their room type or building (i.e. current residents)

Waitlists Overview

  • If waitlisted residents are not ultimately assigned to their preferred room type, then this does not relieve the residents from their contractual obligation. Waitlists are solely a reflection of preferences.
  • Based on eligibility reports, students who are contracted will be able to add themselves to applicable waiting lists through the MyHousing Self-Service portal.
  • If students are not eligible for a specific building or waiting list type, then they will be unable to view or select the waitlist for which they are ineligible.
  • Residents are not eligible for waitlists that correspond to their current room hall & type (Ex.: if you are already assigned to a Hospital Hill Apartments Double, then you will not be able to join the waitlist for a Hospital Hill Apartments Double).
  • If you cannot add yourself a specific waitlist and think that you should be able to access the waitlist, then please contact Residential Life at or 816-235-8840.
  • Students are able select more than one waitlist.
  • Any waitlist to which a student has been added may be viewed through MyHousing Self-Service.
  • Students are able to remove themselves from any waitlist.
  • You will maintain your current room assignment unless your preferred hall/room-type becomes available. You do not relinquish your room upon opting into a waiting list.
  • Waitlist priority is determined by the 2020-2021 Academic Year Contract submission date. Waitlist positions will recalculate as residents add themselves. However, those who add themselves to a waitlist after July 8th at 12:00PM will be placed at the bottom of the waitlist.

For Students without an Assignment

  • Students will be automatically assigned after submitting their housing contract. We assign rooms based on contract preferences and priority is based on the contract submission date. Please note that the contract is for a space, not a specific hall or room-type, and being assigned to a room-type other than preferred does not relieve a student of their contractual obligations. Waitlists are not available to those without a housing assignment.
  • Once assigned, students will then have the opportunity to join a waitlist if so desired.

Prior to Move-In

  • When a room becomes available, we will automatically reassign the resident with the highest priority number and an email with the new assignment information will be sent to the student’s UMKC email address. Since assignments will be automatically updated prior to move-in, please ensure that you are committed to the new hall or room-type prior to adding your name to a waitlist. If you change your mind after adding yourself to a particular waiting list, then please make sure to remove your name prior to your assignment potentially being updated.
  • Waitlists will be available until Wednesday, July 8th at 12:00PM. Residents can add themselves after the specified date, but will be added to the bottom of the waitlist, regardless of contract submission date.

After Move-In

  • When a room becomes available, we will call the student with the highest priority number and give them 24 hours to accept the new room assignment. An email offer will also be sent with the same information.
  • If the student does not respond, then we will move on to the student with the next highest priority, and the non-responsive student will maintain their position on the waitlist.
  • If the student declines the change, then he/she will be removed from that waitlist and the room assignment will remain as is.
  • If the student accepts the room change, then the assignment will be updated and the resident will be removed from the corresponding waiting list.
  • Waitlists will be available until Wednesday, July 8th at 12:00PM. Residents can add themselves after the specified date, but will be added to the bottom of the waitlist, regardless of contract submission date.

Residents with Roommate Requests

  • Waitlists are resident-specific and apply only to individual room availability. If you have specific roommate requests, then we encourage that you utilize Room Swap Week (during the 3rd week of classes). If you do opt to join a waitlist with a roommate, then please ensure that all preferred roommates also join the same waitlist and that all roommate requests and pertinent assignment information is included in the waiting list notes.

Waitlists for currently assigned residents:

  • Hospital Hill Apartments (HHA) Single
  • Hospital Hill Apartments (HHA) Double
  • Hospital Hill Apartments (HHA) Quad
  • Johnson Hall Single Shared Bath
  • Johnson Hall 4-Person Suite/Double
  • Oak St Hall Single Private Bath
  • Oak St Hall Single Shared Bath
  • Oak St Hall Single Shared with Common Space
  • Oak St Hall Triple with Common Space (Single)
  • Oak St Hall Triple with Common Space (Double)
  • Oak St Hall 4-Person Suite/Double
  • UMKC Homes Rockhill 2-Bedroom




UMKC Housing Fall 2020 COVID-19 Precautions

UMKC Housing Fall 2020 COVID-19 Response

We are excited that you have chosen to live on campus with us this fall! Summer is just beginning, but before you know it, fall semester move-in will be here.

As we prepare for your arrival, we want you to know that the health and safety of our students is our highest priority. We have spent several weeks working with health professionals at the local, state and national levels to develop practices, policies, and recommendations in alignment with Centers for Disease Control guidelines. These policies are designed to mitigate exposure so our students have a safe place to live, learn and grow. Given that the situation is ever evolving, we will continually reevaluate our policies to ensure we are complying with CDC guidelines, industry best practices and local recommendations.

Below is an outline of some of the steps we will be taking at the beginning of the fall semester:

Guest Policy:

Beginning this fall, guests will be limited to residents from the same building, caretakers, and those assisting with move-in/out only. Roommates and suitemates must establish their own visitation rules for their rooms/apartments, within the University-established guidelines. Room-/suitemates are expected to respect each other’s reasonable requests for privacy and must have permission from their room-/suitemate(s) before hosting a guest, regardless of visitation length. A resident’s right to privacy takes precedence over the privilege of having guests.

Community Spaces:


  • Will be locked but available for use by checking out a key at the building’s front desk. Only one resident is permitted in the kitchen at a time. Additionally, we will supply cleaning supplies for residents with the expectation residents will clean up after each use

Laundry Rooms and Public Restrooms

  • Additional cleanings will be done throughout the day in accordance with CDC recommendations and campus protocol.

Study and Community Lounges

  • Will be closed at the beginning of the semester.


  • In accordance with current CDC guidelines, we recommend that elevator occupancy be limited to two people to allow for social distancing.

Other Public Spaces

Lobbies, access doors, etc. will have frequent cleanings throughout the day in accordance with CDC recommendations and campus procedures.

Room Configuration:

Furniture will be arranged to maximize distance between individuals. Additionally, beds may not be bunked to ensure adequate distance is maintained. However, lofting will still be allowed (lofting kits are available only in Oak Street Hall).

Lobby Front Desks:

Plexiglass and hand-sanitizer stations have been installed at all of our lobby front desks. Additionally, equipment distribution (board games, kitchenware, sports items, pool cues, etc.) will be suspended.

Dining Services:

  • Service at all locations, both residential dining and retail dining, will be either directly served or prepackaged. No self-service.
  • Food service will offer a combination of pre-order take-out options and modified on-premise dining in the Dining Center and retail locations. On-premise dining will be limited to 50% of seating capacity at all locations.
  • A new app will allow students to place orders, complete secure payment using their dining plan or payment card information and schedule pick-up times at all locations.
  • Dining Center hours will be modified to allow for more frequent cleaning and disinfection of the dining area between meal periods, while offering longer periods of time for students to access the full breakfast, lunch and dinner offerings.
  • All locations will move toward contactless entry and transactions. FreedomPay at all locations currently accepts Apple Pay and Google Pay.

These are just some of the steps we are taking to mitigate risks so our students have a safe living and learning environment. We will continuously work to update and apply best practices as recommended and needed.

If you have any questions or concerns please don’t hesitate to contact our office at 816-235-8840 or We look forward to seeing you all in the coming months, but in the meantime stay safe and remember – we are RooSTRONG!

2020-2021 Academic Year Roommate Selection

2020-2021 Academic Year Roommate Selection

Important Dates

The priority deadline for the 2020-2021 Academic Year Contract is Sunday, March 1st at 11:59PM.

If requesting a roommate, then roommates must be fully matched by the following dates:

Wednesday, March 11th at 5:00PM for upperclassmen

Friday, April 3rd at 5:00PM for incoming freshmen (includes first-time college students with enough credits to qualify as an upperclassman) 

What should you do next?

Online roommate selection is available through MyHousing Self-Service starting Wednesday, February 12th at 8:00AM.

*If you already have a roommate in mind, log into MyHousing Self Service and send them an invite! This is the only way to be officially paired with someone!

*If your preferred roommate is not visible, then that individual either qualifies for a different lottery (Ex. first-time college students eligible for the Residence Halls only), or has not submitted a 2020-2021 Academic Year Contract.

*The priority deadline for contract submission is March 1st, so if you want to room with an individual who hasn’t yet contracted, please encourage them to do so soon. Students who have not contracted by March 1st will not be eligible to be assigned in the first round of room assignments.

Not sure with whom you want to room?

*Search for roommates in MyHousing Self Service using advanced criteria, (Ex. guest preferences, academic school, etc.). Make sure your “Personal Information” section is filled out in MyHousing Self Service in order to assist others in pairing with you as well (MyHousing Self-Service > Personal Information > Roommate Profile).

*If you don’t select a roommate(s), then we will pair you with one based on the preferences indicated when you submitted the housing contract.

An example of the process can be seen below:

  • Log in to MyHousing Self-Service
  • Select “Rooms & Roommates”
  • Select “Roommates/Suitemates”
  • Choose “Fall 2020” from the drop-down menu, then click “Submit”
  • If you have a specific roommate in mind, you are able to search by first name, last name, or UMKC email address.
  • Alternatively, you can search for roommates with similar preferences.
  • Once the request is submitted, you will see a message similar to the one below.

This message will indicate if you are fully matched – the system will inform you if any roommate requests are not yet mutual.

Requests will need to be completely matched by the applicable deadlines listed above in order for roommate groups to be assigned together in the first round of room assignments.

Spring 2020 Early Arrival


For residents living in the Residence Halls (Johnson Hall & Oak Street Hall), the official move-in date is January 17th, 2020 as early as 8 a.m.

For residents living in the Apartments (Hospital Hill Apartments, Union Hill at Main, Union Hill Founders & UMKC Homes Rockhill Apartments) or JP2 Commons, the official move-in date is January 16th, 2020 as early as 8 a.m.


Residents who wish to move into their room prior to the dates listed above must submit the online Early Arrival Request form no later than Wednesday, January 8th, 2020 at 12 p.m. An early move-in administrative fee, or daily rate fee based on your assigned room type for each day prior to the spring opening dates, will be charged to your UMKC student account. The daily rates range from $25.61-$42.32.

Approved requests will only be granted arrival 1 day prior to the required event or activity. Requests for arrival several days or weeks prior to a required University function will not be approved.

All requests are subject to approval based individual circumstances and availability of the assigned room. Supporting documentation is required to consider any request. Each request will be reviewed and students will be contacted directly regarding their request status.

*Students submitting an early arrival request are not guaranteed approval. Additionally, in some cases, students may be assigned to a temporary space prior to moving into their spring assignment. Please take this into consideration when applying for early arrival.

Students who arrive early without making prior arrangements will not be permitted to check into their room assignment.

Examples of reasons that are not approved:

  • “My parents are out of town on the move-in date and are unable to help me move-in.”
  • “My current lease is ending and I have to move out of my current apartment.”
  • “We live more than “x” hours away and we can’t drive to and return from UMKC in one day”
  • “I have made vacation plans for that date.”
  • “I can only get a vehicle for a particular day.”
  • “It would be much more convenient to move in earlier.”
  • “One of my friends did it last year.”
  • “My parents have to work that day.”
  • “We just want to move my things into the room. I will not be staying.”


Requests will begin to be reviewed and processed on Friday, January 3rd, 2020 and will be processed within seven (7) business days.

Submit your Early Arrival Request under “Forms” – you must submit your form no later than Wednesday, January 8th, 2020 at 12 p.m.

Spring-Only 2020 Contract available as of Oct. 1st

The Spring-Only 2020 Housing Contract will be available Monday, October 1st at 5:00PM CST. If you are interested in submitting a housing contract for the Spring 2020 term, then you can do so through MyHousing Self-Service.

Please note that students are required to be enrolled full-time (12 or more credit hours for undergraduates and 9 or more credit hours for graduate students) in order to be eligible for on-campus housing.