What To Do When I Have a Hold

There may be a time when you are told that you have a hold on your account. It can stop you from charging at the bookstore, enrolling in classes or getting your transcript.
But what does it mean? How do you know if you have one?

Checking for Holds

When you log into Pathway (click here for more information on Pathway), on the right hand side, you will see a section called Holds.

The student in this example has many holds.
To see what each hold means, click on the details link.

This will take you to a page which lists your holds:

You can click on each link for an explanation of what the hold means.
Not all holds are bad. But many show that you need to do something.

What Do These Holds Mean?

Cashiers Holds

When you owe UMKC money or have a repayment agreement in place, the Cashiers Office will put a hold on your account.

Most of the time, the hold will stop you from enrolling in the next semester.
To Remove this Hold

  1. If you need your transcript, your total balance will need to be paid so that you do not owe UMKC anything.
  2. If you have a balance and need to enroll, go to the Cashiers Office and make a financial arrangement to repay the amount you owe. You will sign the agreement and will have to pay 25% of your balance.

ISAO Holds


You will normally get ISAO holds for several reasons:

  1. As a new student, you need to complete your Check-in session.
  2. As a new student, you need to do your ALI English Placement test.
  3. You have been given conditional or provisional admission and you need to show them official transcripts.
  4. An ISAO Advisor needs to speak with you.
  5. You need to get an I-20 extension at the end of this semester.

To Remove this Hold

  1. If it is a Check-in hold, go to ISAO’s website and sign up for a Check-in time. Attend Check-in. Make sure to bring your documents with you.
  2. If it is the ALI testing hold, go to the ALI and take the Placement test.
  3. If you have Provisional Admission, take your official transcript to ISAO. They will make a copy and verify that your transcript is authentic and then they will return your transcript to you.
  4. If you need to speak with an ISAO Advisor, call the office and make an appointment. Once you talk with the Advisor, the hold will be removed.
  5. If you need to get your I-20 extended, click here for instructions.