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UMKC Voicemail System Upgrade

January 15th, 2013 · No Comments · Perks

[The following was provided by the UMKC Information Services.]

UMKC Information Services is updating the current voicemail platform from Cisco Unity to Cisco Unity Connection. This conversion will take place on Friday, Jan. 18, 2013, starting at 10 p.m.

The system will be down for approximately 30 minutes while the final migration is completed, and users will still be able to access voicemail in the Exchange mailbox during this migration.

Callers will be able to leave voicemail, and users will be able to access the voicemail system by phone or web.

Unity Connection is similar to our current Cisco Unity platform, and most of the functionality is the same. In fact, message greetings, notifications, alternate extension and passwords will move over to the new system. However, voicemails will remain in your email inbox. Since most of the system prompts and greetings are the same, users will not notice a difference when calling in to check their voicemail.

The biggest change with the new system is that voicemails will look differently when viewing them in your Outlook inbox. In order to see this and for more information, please view Unity Connection.