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Recent “IT Dept” phishing email

This morning we have received many inquiries about an email with the subject line “IT Dept” and which has been widely distributed to UMKC email accounts. This is NOT a legitimate email and can be safely deleted.

While it is always fine to ask if you are in doubt about the legitimacy of an email message you receive, the safest option is always to delete the message.

Getting Started with IT Resources for Students

Students at UMKC benefit from many technology resources and services. Whether you are new to the university, or are wanting to learn more about technology available on campus, Information Services has complied a list of technology resources available to help you succeed at UMKC.

Check out our Getting Started with IT Resources for Students guide today!

Print Quota for Students – Now Allocated By Semester

Based on requests from students, UMKC is moving from a weekly print quota for students, to a semester-based quota allotment. Student print quota per semester is the same, we are just presenting it to students all at once, rather than on a week-by-week basis.

Effective August 3rd, students who are enrolled for Fall 2015 semester will see their new semester print quota allocation of $42.50 displayed in the PaperCut print management system. This represents 850 black and white pages. For more information about this change, as well as other details about printing, please visit the UMKC Labs website at

New Interface for Campus Instant Messaging

UMKC Information Services will be enabling a new interface for the campus instant messaging program.  Microsoft recently re-branded “Lync” as “Skype for Business.” The change will happen over the weekend of August 1, and should be available to all campus computers by August 3.


When you first log on to your computer after the change, you may get a one-time prompt indicating that Lync needs to restart. This prompt will look like the following graphic:


The main interface is similar to the previous one, in that all of your instant messaging contacts will be listed in the lower half. The top portion of the interface will feature three main icons: the first shows your contact list, the second shows recent missed messages and Skype calls, the last will show upcoming scheduled Skype meetings.

To get a quick overview of the changes after the upgrade, open Skype for Business, press Alt-H, and select “Quick Tips.”

At this time, we do not have connectivity set up to call non-UMKC Skype users. We are currently investigating what options we have available for this capability, as this adds a risk of unsolicited Skype messages to campus users.

For further assistance on the changes, please contact the Call Center at or 816-235-2000.

Best Practices for Mobile Devices Using Exchange Calendars

One of the benefits of using a mobile device is that you can access your Exchange email and calendar from almost anywhere. However, using your mobile device to manage Exchange calendar appointments can present some problems, including:

  • Appointments that have been canceled or rescheduled continuing to show in their original timeslot
  • Scheduled appointments not showing up
  • Updates to meetings from someone other than the original meeting organizer not showing up

When one of the above occurs, calendar information is typically correct when viewed in Outlook or Outlook Web Access (OWA), even though it is inaccurate on the mobile device.

You can help prevent these issues from happening by following a few best practices. To learn more about how you can prevent these problems visit the Exchange Calendar Best Practices website.

Box Cloud Storage Coming to UMKC

Beginning on January 8th, UMKC Information Services will make available a new cloud storage service for faculty and staff.  The service, called Box, is a secure file storage and content-sharing resource. This is a UM System-approved service for storing university data in the cloud – at no cost to departments.

Faculty and staff will be provided 50 GB of cloud storage space per user and will receive a welcome email explaining how to access Box after their accounts are provisioned. We also will deploy some new applications to faculty and staff computers to ensure that Box is easily accessible.

Thanks to the faculty and staff participated in the pilot project and provided useful feedback.

To learn more, visit the Box at UMKC website.

New Wireless Security Certificate Coming on December 7th.

The security certificate used to authenticate users on the UMKC wireless network will be replaced on the evening of Sunday, December 7th. This will cause Apple and possibly Android devices to prompt the user to confirm the new wireless certificate. Windows devices should automatically recognize the certificate.

Users of Apple and Android devices will simply need to click once to accept the new certificate after December 7th. After accepting the new certificate, subsequent connections to the UMKC wireless network should not prompt for acceptance.

If you have questions or problems related to this new certificate, please contact the UMKC IS Call Center.

Apple’s Yosemite OS and University-Owned Computers

Apple has released OS X Yosemite for desktop and laptop systems. While it may be tempting to download and install this operating system as soon as you can, if you have university-owned equipment, operating system upgrades should only be performed by Information Services or your IT Liaison.

Major OS upgrades often introduce unexpected system behavior, and so these are always tested before they are released to end users on campus. Feel free to contact the UMKC IS Call Center or your IT Liaison if you have questions about upgrading.

iOS 8 is here!

The recent Apple release of iOS 8 has been tested to work with campus wireless and email services.

If you had problems freeing up enough space for the installation, UMKC Information Services recommends connecting your iDevice to a computer and updating through iTunes. This requires only 1 GB free space (as opposed to the 6 GB when updating wirelessly). For more information see Update Your Device Using iTunes.

Internet Traffic Slowness on 8/12/2014

On Tuesday, August 12th, 2014, Internet speed and access to some sites was severely slowed, affecting not just UMKC, but Internet Service Providers across the globe. An article published on described the problems in this way: “…Border Gateway Protocol (BGP) routing tables have grown too large for some top-level Internet routers to handle. The result was that these routers could no longer properly handle Internet traffic.”

The same article quotes Dutch Internet expert Teun Vink as saying, “Some old hardware and software can’t handle [512K routes] and either crash or ignore newly learned routes. So this may cause some disturbances in the Force.”

A fix was applied to the UMKC network yesterday, but Internet users can expect more hiccups until other ISPs replace or upgrade their own affected equipment.