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Exchange Email Retention Policy

On February 15th a few new email retention policies will be applied to ALL accounts, as part of the Exchange 2016 migration process.  Please note once messages in the identified folders pass the retention periods outlined below, they will be automatically deleted.


What will change?

  1. “Deleted Items” – Any items that are deleted or placed in the Deleted Items folder that are older than 30 days will automatically be moved to the Recoverable Items folder.
  2. “Junk E-mail” – Any items older than 30 days in the Junk E-mail folder will be moved to the Recoverable Items folder.
  3. “Recover Deleted Items” – After steps one and two are completed, those items will then reside in the Recoverable Items folder for an additional 30 days. After 30 days, those items will be permanently deleted.


Effectively, this means all Users have up to 60 days to recover items that were deleted, by using the Recover Deleted Items tool within Outlook or OWA. If you have items you wish to save, please move them to a different personal folder for safe keeping. Any items left in the folders listed above will be subject to the retention policies.


Be mindful this policy affects not only your UMKC mailbox, but also all departmental email accounts as well.


If you have questions or need assistance, please contact the UMKC Call Center at 816-235-2000,, over via the online problem report form.


Exchange 2016 Migration

The UM System upgrade to Exchange 2016 will begin on December 20, 2016 (after 5pm).  Once your mailbox has been successfully moved, you may be required to restart Outlook. There will be no cosmetic changes to your Outlook desktop application. However, the Outlook Web Access (OWA) application will change, sporting a new splash page and online interface.

If you have questions or need assistance, please contact the UMKC Call Center at 816-235-2000,, over via the online problem report form.

Preparing for Exchange 2016 Migration

In preparation for the migration from Exchange 2010 to Exchange 2016, the Outlook Web Access (OWA) website will be updated on October 12th.  (See new design below.)  Also please note the other preparatory and informational items below.  We will be contacting mailbox owners who are close to exceeding their mailbox quotas in the next week.  The migration of mailboxes to the new Exchange 2016 system is not yet scheduled but is expected in the coming weeks as soon as testing and preparatory work has been completed.

  1. The Outlook Web Access website has been redesigned. The new design is as follows:


  1. Clean up/out your email! In Exchange 2016, all item properties will be included in quota calculations, including the Deleted Items and Junk E-Mail folders.  As a result of this change, mailbox sizes are expected to increase. However, if you are already close to the current quota of 15 GB, you may find that you cannot send or receive email after the migration.  We are contacting users who may be close to reaching their Exchange quota in the next week.
  1. Learn how Managed Folders are changing. After the upgrade to Exchange 2016 Managed Folders will work a little differently. Managed Folders will continue to be created as email accounts are provisioned. However, the visual indication that an email is expired will no longer be used.

NOTE: Retention tags still exist, but the flag will not show automatically. You have to open the email to see the retention flag status.

If you have questions or need assistance, please contact the UMKC Call Center at 816-235-2000,, or via the online problem report form.

New email filtering changes

To better protect against phishing attempts, and malicious email attacks, an enhancement will be made to email filtering.  The UM System email team will implement this change starting September 28th.

Inbound email is currently evaluated on how likely the message is spam.  For emails that are evaluated as high “likely spam”, three changes will be made to the message to alert you of the risk, and to provide guidance in the event a message is improperly tagged as spam:

The first change is that all high spam likelihood messages will have this tag added to the subject line:
Beware:  Potentially Malicious Content

The second part of this change is that email with this high likelihood of being spam will have any click-links removed, and replaced with the text:
[Malicious URL Removed]

The last part is that messages that are modified will also have a line of text added to the top of the email, providing this guidance about the modification of the email:

“The URL contained in this message was identified as malicious and was removed for your protection.  If you need legitimate access to this URL contact the sender directly and work through the issue off-line.”

The hope is that this will greatly reduce the number of phishing emails that get in un-modified, and also reduce the number of emails that come in with links to virus-infected web sites.

If you have emails from a specific sender or specific organization that are consistently tagged as ‘potentially malicious’ , please contact the Call Center.  The sending organization may be on a list of potential spam sources, or there may be other problems we can help the sending organization resolve to lower the spam rating on their email.

Remember, do not click on links when an email makes claims about an account problem.  For password expiration notices, always hand-type the UMKC web site address, and search for ‘password reset’.  If there is a question about the legitimacy of an email message that mentions an account problem, contact the UMKC Call Center.

Box Ends Support for IE9 and IE10

As of September 26, 2016, Box will discontinue support for Internet Explorer 9 and 10. Since Microsoft stopped supporting and issuing software updates for IE9 and IE10 in January 2016, usage of these browsers now poses a security risk. Failure to upgrade to a newer version of IE or using an alternate browser will result in an inability to access Box’s Web Application with the latest updates.

If you have any concerns about UMKC Box and browser compatibility, please contact the IS Call Center or your IT Liaison.

It’s Back-To-School Time Again!

Fall semester 2016 is here! If you are a new student or faculty member, welcome. If you’ve been around a while, welcome back.

To help with the back-to-school rush, the UMKC IS Call Center will be open this weekend:

  • Saturday, August 20th from 11am to 5pm
  • Sunday, August 21st from 12pm to 6pm

Information Services will also have staff on-site at Volker campus residence halls:

  • Friday, August 19th from 12pm to 5pm (Oak Hall classroom)
  • Saturday, August 20th from 12pm to 5pm (Oak Hall classroom)

We encourage students with questions or connectivity issues to visit the on-site staff during one of these times.  If you have any other questions, or would like to learn more about IT resources at UMKC please visit our Getting Started with IT Resources for Students guide at:

If you are a new faculty member, or are curious about what IT resources are available to faculty, visit our Getting Started with IT Resources for Faculty guide at

Safe Computing Tips!

While it is always important to ensure your computer is up-to-date now is a good time to double check your settings to ensure a smooth process connecting to SafeConnect and getting online in the residence halls.

Please check Windows Update on Windows and Software Update on Apple OSX to ensure your computer is fully updated and patched.  It is also important to ensure your mobile phones are updated as well as they can have similar security concerns as computers.  On Apple iOS this is done under Settings -> General -> Software Update and on Android under Settings -> About -> System Updates.

It is important to run current anti-virus software on Windows and OSX as well.  More information about anti-virus can be found here:

If you have any questions please contact the UMKC IS Call Center.

iOS 9.3.4 Security Update Available

Apple has released an update for its mobile operating system, iOS 9.3.4, which fixes a memory corruption issue that could be exploited “to execute arbitrary code with kernel privileges.” The update blocks a jailbreak bug known as IOMobileFrameBuffer.

Please check your iOS device to ensure it is fully updated and patched.  This is done under Settings -> General -> Software Update.

If you have questions about updating your iOS device, please contact the Call Center.

Mobile Email Client Notification

This afternoon we received reports that some mobile devices are getting prompted to activate an Exchange ActiveSync policy. We believe this is related to the Exchange team installing the first Exchange 2016 server in the environment today. These prompts are primarily impacting Android devices.  This is a blank policy that is enforcing no actual device settings.

If you see this prompt on a mobile device you use to access your UMKC email account, you have two options to address the issue:

1.)  You can Accept the prompt to activate the policy on the device.   Since no actual policy values are being enforced, no settings will be applied.

After activating the policy, you can verify the device settings are not present by going to: Email settings-> Account -> Security options -> Security policy list.

2.)  The email account can be removed and then added back to the mobile device. Upon adding the account back you should not see the EAS policy prompt.

We are working to disable this behavior and regret any inconvenience it may cause.

Tegrity Content Created After March 31st, 2016 Will Not Be Copied into Panopto

This summer, Panopto will replace Tegrity as UMKC’s lecture-capture solution. We have been working closely with both companies to convert existing content from Tegrity to Panopto, and you can expect to see older Tegrity content in Panopto in the next few weeks. As part of the conversion, we will not be copying any Tegrity content created after March 31st, 2016, into Panopto. If you have content in Tegrity that was made after this date that you would like copied over, you can follow these instructions to download your own Tegrity content and upload it to Panopto.

The Tegrity system will remain online until it’s end-of-life date of June 10th, 2016. Course and organization sites will continue to have a Tegrity Courses link in the course menu, but this should be used for reference purposes only. If you would like to use lecture-capture in your course or organization, please provision the course to use Panopto by following these instructions.

Instructor training for Panopto is available through UMKC Online.

If you have questions or need help with Panopto, please visit the UMKC Knowledgebase and search for Panopto. You can also send any questions to and Adobe Reader is a website used by some University personnel to find and apply for federal grants. This website offers forms that are only compatible with an older version of Adobe Reader. UMKC discontinued the use of this product many years ago in favor of the more secure Adobe Reader DC product, which is the version officially supported by Adobe. This has created some confusion for the personnel who use the website. If you use Adobe Acrobat Pro, you do not need to make any configuration changes, nor do you need to purchase the discontinued Adobe Acrobat Pro XI.

There are two options available if you use website. The first solution, Remote Labs, is available immediately and requires no changes to your computer. To use Remote Labs, visit (you will be prompted to log in with your username and password). Find the section labelled Faculty/Staff Lab and click “Connect to Remote Desktop”. You will be connecting to another computer in a window that opens on your screen, so you will need to login when prompted. When the desktop opens, click the Start button and select “Adobe Reader” from the Start screen.

This option is preferred as it is available immediately and it allows you to interact with without creating any security concerns on your computer. We encourage you to contact the Call Center at (816) 235-2000 or if you have any questions about working in Remote Labs.

There is a second option available if you cannot work in Remote Labs. We can install the older version of Adobe Reader XI. While this older version of Adobe Reader is not incompatible with Adobe Acrobat Pro DC, it does open several security issues on your computer, and it may cause issues with other websites and PDF sources. It is for this reason that the first option of Remote Labs is the recommended solution. If you prefer to downgrade your installation of Adobe Reader, please contact the Call Center at (816) 235-2000 or for assistance.

In either of the above options it is recommended that you use Firefox to download the PDF files website.  Firefox has been installed on Remote Labs and on all workstations across campus.