June 17, 2026 | 8:30am-Noon
IN-PERSON SESSION – UMKC Bloch Executive Hall, 5108 Cherry Street, Kansas City, Missouri Room 413
Have you ever asked yourself, What can I do to drive optimal group performance? How can I ensure we’re getting the most out of our team—to innovate, tackle hard problems, and fully leverage our collective expertise? Great leaders create conditions that allow teams to collaborate effectively, think creatively, and feel energized about contributing.
Becoming a super facilitator starts with techniques that build trust, foster an environment where expertise is openly shared, and create the conditions for effective collaboration. Learn about the 100% voice rule, practical methods for harvesting and curating expertise, and strategies for managing group dynamics. This session is designed for both individual contributors and team leaders.
What You Will Learn
- Learn how to become a “super facilitator” and how to leverage its core pillars – Trust, Expertise, and Contribution
- Define and develop new ways to enhance team contributions and support inclusion
- Discuss strategies to drive action amid uncertainty or through change
- How teams can become a super organism
About the Instructor
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With over 20 years of leadership experience, Gina Scheffler has built a career centered on leading high-performing teams, scaling operations, and delivering results through exceptional customer success and support.
Based in Kansas City, Gina has held leadership roles at notable brands such as H&R Block and Hallmark, bringing a blend of strategic vision and hands-on execution to every challenge. In addition to deep expertise in customer operations and learning & development, Gina has over five years of experience in supply chain and logistics, making her a well-rounded leader across diverse business functions. Whether in publicly traded companies or privately owned enterprises, she brings a consistent leadership philosophy: BALANCE. For Gina, true leadership lies in harmonizing strategic focus with team development and maintaining equilibrium between professional ambition and personal enrichment.
As SVP of Business Strategy & Customer Enablement at ACERTUS, a leading automotive logistics company, she is spearheading a transformative vision—bringing together traditionally siloed customer support teams with a unified group of customer success professionals. Her focus is on driving growth and brand expansion by fostering cross-functional collaboration and delivering a clearly defined, customer-centric strategy. By aligning success metrics with each client’s unique goals, she is helping to reshape how the organization delivers long-term value and partnership.
An alumnus of the Henry W. Bloch School of Management at UMKC, Gina earned an Executive MBA that further sharpened their ability to solve complex problems, develop talent, and set transformative strategies. Passionate about building cultures where people and performance thrive together, Gina continues to drive impact through vision, resilience, and purposeful leadership.
Program Details
Location and Parking:
The sessions will be held at the UMKC Bloch Executive Hall, 5108 Cherry Street, Kansas City, Missouri. Parking details will be sent prior to the session.
Cancellation & Transfer Policy:
Seminar participants (or their organizational representative) should call or email Bloch Executive Education to change or cancel registrations. Cancellations made prior to 7 days from the seminar date are eligible for credit towards a future seminar but are ineligible for refund. Credit for future seminar is valid through the following seminar year. Seminar registrations may be transferred from one individual to another up to 7 days before any elected seminar. Cancellations made within 7 days from the seminar date are non-transferable and non-refundable. Bloch Executive Education reserves the right to make changes to the cancellation policy and transfer policy. The current policies will be posted on our website and will be observed regardless of previous policies or standards. “No-shows” are non-refundable and non-transferrable.
Photo and Video Release:
By attending the event, you are giving Bloch School of Management permission to use photos and videos from the workshop in future promotional materials.
Available Discount Programs
UMKC and Bloch Executive Education Alumni, Kansas City Regional Association of REALTORS members, CX Central Exchange members, Saint Luke’s Health System employees, Heartland Black Chamber of Commerce members – you qualify for discounted seminar registration.
If any of the above categories apply to you, please contact us at umkcexeced@umkc.edu or 816-235-2892 to take advantage of discounted rates.
