Resuming Limited In-Person Services

03 Aug - 15 Aug
12:00 am

Phone Services

  • ISAO phones (816-235-1113) will be monitored during our regular office hours (8am-5pm Monday through Friday)
  • In-office staffing is limited, so please understand if your phone call is sent to voicemail
    • Please leave your UMKC ID number – spoken slowly and clearly – in your voicemail so that a member of our team will be able to reply to you as quickly as possible
    • We will make every effort to return your call or send an email reply as soon as we can

Document Pick-Up

  • Our building (the ASSC) is currently locked and closed to visitors. Therefore, students will be required to schedule an appointment in advance in order to come to ISAO to pick up their documents:
    1. Please call ISAO at 816-235-1113 to schedule a date/time to pick up your document
    2. At your scheduled time, please park in a metered space outside of our office and call us from your car to let us know you are here (DO NOT park in the Barber Shop parking spaces – you may be fined for this)
    3. We will bring your document out to you – please be sure you have your photo ID (UMKC ID, driver’s license, passport, etc.) so that we can confirm your identity prior to delivering your documents
  • Please note that you may only pick up your own documents – we no longer allow pick-up authorization (as of February 2020)
  • Once the ASSC is open to visitors (expected on August 17), we will have walk-in times available for document pick-up (rather than pick-up by appointment) – this information will be updated here as well as on ISAO’s COVID-19 Response page

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