As the end of the semester approaches, you may need to have an important, potentially emotional, high-stakes meeting or conversation. If you’re anxious and unsure how to prepare, assistance is available at the UMKC Faculty Ombudsperson Blackboard site.
On the Blackboard site, you can view a series of Tegrity presentations that explain the basics of effective “crucial conversations.”
If time is an issue, use the following framework from www.crucialskills.com and take notes about your strategy before the conversation begins. After reviewing the skills, you should be able to clearly articulate:
- Here’s what I see happening
- Here’s what I think we might want to do instead
- What do others think and should their thoughts be incorporated into the discussion?
Focusing on facts and data rather than emotions is a good way to keep the conversation more productive and professional. Of course, if you have ongoing issues in communicating with others, you can contact the UMKC
Faculty Ombudsperson for a consultation.