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Computer or account trouble? No problem!

Computer trouble? Account issues? We can help!

For technical assistance of all kinds, visit our Report a Problem website.

Click on the Technical Problems link to log into our new Remedy ITSM system and step through the problem report process. This system also allows you to check the status of open requests, view past requests and fill out customer satisfaction surveys.

Don’t know your password? Don’t worry – click on the Password Issues link to find password self-help resources. You can also contact the Call Center during business hours at 816.235.2000, or send us an email at and we’ll help resolve your issue. Have your employee ID or student ID ready when you call, if possible.

Students – visit IT Services for Students for links to resources such as Outlook Live email support, help connecting to the residence hall network, Blackboard access, wireless support and more.

Faculty and Staff – visit IT Services for Faculty & Staff to find links related to classroom services, online learning, phones and voicemail, email and more.

New Faculty – don’t forget to check out the Getting Started with IT Resources for Faculty guide!