Fall semester 2016 is here! If you are a new student or faculty member, welcome. If you’ve been around a while, welcome back.
To help with the back-to-school rush, the UMKC IS Call Center will be open this weekend:
- Saturday, August 20th from 11am to 5pm
- Sunday, August 21st from 12pm to 6pm
Information Services will also have staff on-site at Volker campus residence halls:
- Friday, August 19th from 12pm to 5pm (Oak Hall classroom)
- Saturday, August 20th from 12pm to 5pm (Oak Hall classroom)
We encourage students with questions or connectivity issues to visit the on-site staff during one of these times. If you have any other questions, or would like to learn more about IT resources at UMKC please visit our Getting Started with IT Resources for Students guide at: http://www.umkc.edu/is/gettingstarted/students/
If you are a new faculty member, or are curious about what IT resources are available to faculty, visit our Getting Started with IT Resources for Faculty guide at http://www.umkc.edu/is/gettingstarted/faculty/.
Safe Computing Tips!
While it is always important to ensure your computer is up-to-date now is a good time to double check your settings to ensure a smooth process connecting to SafeConnect and getting online in the residence halls.
Please check Windows Update on Windows and Software Update on Apple OSX to ensure your computer is fully updated and patched. It is also important to ensure your mobile phones are updated as well as they can have similar security concerns as computers. On Apple iOS this is done under Settings -> General -> Software Update and on Android under Settings -> About -> System Updates.
It is important to run current anti-virus software on Windows and OSX as well. More information about anti-virus can be found here: http://www.umkc.edu/is/support/services/anti-virus/.
If you have any questions please contact the UMKC IS Call Center.
Apple has released an update for its mobile operating system, iOS 9.3.4, which fixes a memory corruption issue that could be exploited “to execute arbitrary code with kernel privileges.” The update blocks a jailbreak bug known as IOMobileFrameBuffer.
Please check your iOS device to ensure it is fully updated and patched. This is done under Settings -> General -> Software Update.
If you have questions about updating your iOS device, please contact the Call Center.
This afternoon we received reports that some mobile devices are getting prompted to activate an Exchange ActiveSync policy. We believe this is related to the Exchange team installing the first Exchange 2016 server in the environment today. These prompts are primarily impacting Android devices. This is a blank policy that is enforcing no actual device settings.
If you see this prompt on a mobile device you use to access your UMKC email account, you have two options to address the issue:
1.) You can Accept the prompt to activate the policy on the device. Since no actual policy values are being enforced, no settings will be applied.
After activating the policy, you can verify the device settings are not present by going to: Email settings-> Account -> Security options -> Security policy list.
2.) The email account can be removed and then added back to the mobile device. Upon adding the account back you should not see the EAS policy prompt.
We are working to disable this behavior and regret any inconvenience it may cause.
This summer, Panopto will replace Tegrity as UMKC’s lecture-capture solution. We have been working closely with both companies to convert existing content from Tegrity to Panopto, and you can expect to see older Tegrity content in Panopto in the next few weeks. As part of the conversion, we will not be copying any Tegrity content created after March 31st, 2016, into Panopto. If you have content in Tegrity that was made after this date that you would like copied over, you can follow these instructions to download your own Tegrity content and upload it to Panopto.
The Tegrity system will remain online until it’s end-of-life date of June 10th, 2016. Course and organization sites will continue to have a Tegrity Courses link in the course menu, but this should be used for reference purposes only. If you would like to use lecture-capture in your course or organization, please provision the course to use Panopto by following these instructions.
Instructor training for Panopto is available through UMKC Online.
If you have questions or need help with Panopto, please visit the UMKC Knowledgebase and search for Panopto. You can also send any questions to firstname.lastname@example.org.
Grants.gov is a website used by some University personnel to find and apply for federal grants. This website offers forms that are only compatible with an older version of Adobe Reader. UMKC discontinued the use of this product many years ago in favor of the more secure Adobe Reader DC product, which is the version officially supported by Adobe. This has created some confusion for the personnel who use the website. If you use Adobe Acrobat Pro, you do not need to make any configuration changes, nor do you need to purchase the discontinued Adobe Acrobat Pro XI.
There are two options available if you use grants.gov website. The first solution, Remote Labs, is available immediately and requires no changes to your computer. To use Remote Labs, visit https://remotelabs.umkc.edu/ (you will be prompted to log in with your username and password). Find the section labelled Faculty/Staff Lab and click “Connect to Remote Desktop”. You will be connecting to another computer in a window that opens on your screen, so you will need to login when prompted. When the desktop opens, click the Start button and select “Adobe Reader XI-grants.gov” from the Start screen.
This option is preferred as it is available immediately and it allows you to interact with grants.gov without creating any security concerns on your computer. We encourage you to contact the Call Center at (816) 235-2000 or CallCenter@umkc.edu if you have any questions about working in Remote Labs.
There is a second option available if you cannot work in Remote Labs. We can install the older version of Adobe Reader XI. While this older version of Adobe Reader is not incompatible with Adobe Acrobat Pro DC, it does open several security issues on your computer, and it may cause issues with other websites and PDF sources. It is for this reason that the first option of Remote Labs is the recommended solution. If you prefer to downgrade your installation of Adobe Reader, please contact the Call Center at (816) 235-2000 or CallCenter@umkc.edu for assistance.
In either of the above options it is recommended that you use Firefox to download the PDF files grants.gov website. Firefox has been installed on Remote Labs and on all workstations across campus.
After a review of lecture capture options, UMKC has decided to replace the Tegrity lecture capture system with Panopto. Tegrity will be phased out during spring 2016, and existing Tegrity recordings made up until March 31, 2016 will be converted to the Panopto environment.
Panopto and Tegrity are very similar to use, with Panopto offering better support, fewer major software updates, and the ability to edit content after recording.
To ease the transition, instructors are encouraged to use Panopto beginning in the spring 2016 semester. Panopto will be installed on all ILE classroom computers, and will be available for all Spring 2015 Blackboard and Moodle courses soon.
More information about Panopto to come. In the meantime, if you have questions about Panopto that aren’t answered by the website, please send them to email@example.com.
This morning we have received many inquiries about an email with the subject line “IT Dept” and which has been widely distributed to UMKC email accounts. This is NOT a legitimate email and can be safely deleted.
While it is always fine to ask if you are in doubt about the legitimacy of an email message you receive, the safest option is always to delete the message.
Students at UMKC benefit from many technology resources and services. Whether you are new to the university, or are wanting to learn more about technology available on campus, Information Services has complied a list of technology resources available to help you succeed at UMKC.
Check out our Getting Started with IT Resources for Students guide today!
Based on requests from students, UMKC is moving from a weekly print quota for students, to a semester-based quota allotment. Student print quota per semester is the same, we are just presenting it to students all at once, rather than on a week-by-week basis.
Effective August 3rd, students who are enrolled for Fall 2015 semester will see their new semester print quota allocation of $42.50 displayed in the PaperCut print management system. This represents 850 black and white pages. For more information about this change, as well as other details about printing, please visit the UMKC Labs website at www.umkc.edu/is/labs/.
UMKC Information Services will be enabling a new interface for the campus instant messaging program. Microsoft recently re-branded “Lync” as “Skype for Business.” The change will happen over the weekend of August 1, and should be available to all campus computers by August 3.
When you first log on to your computer after the change, you may get a one-time prompt indicating that Lync needs to restart. This prompt will look like the following graphic:
The main interface is similar to the previous one, in that all of your instant messaging contacts will be listed in the lower half. The top portion of the interface will feature three main icons: the first shows your contact list, the second shows recent missed messages and Skype calls, the last will show upcoming scheduled Skype meetings.
To get a quick overview of the changes after the upgrade, open Skype for Business, press Alt-H, and select “Quick Tips.”
At this time, we do not have connectivity set up to call non-UMKC Skype users. We are currently investigating what options we have available for this capability, as this adds a risk of unsolicited Skype messages to campus users.
For further assistance on the changes, please contact the Call Center at firstname.lastname@example.org or 816-235-2000.