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Best Practices for Mobile Devices Using Exchange Calendars

One of the benefits of using a mobile device is that you can access your Exchange email and calendar from almost anywhere. However, using your mobile device to manage Exchange calendar appointments can present some problems, including:

  • Appointments that have been canceled or rescheduled continuing to show in their original timeslot
  • Scheduled appointments not showing up
  • Updates to meetings from someone other than the original meeting organizer not showing up

When one of the above occurs, calendar information is typically correct when viewed in Outlook or Outlook Web Access (OWA), even though it is inaccurate on the mobile device.

You can help prevent these issues from happening by following a few best practices. To learn more about how you can prevent these problems visit the Exchange Calendar Best Practices website.

Box Cloud Storage Coming to UMKC

Beginning on January 8th, UMKC Information Services will make available a new cloud storage service for faculty and staff.  The service, called Box, is a secure file storage and content-sharing resource. This is a UM System-approved service for storing university data in the cloud – at no cost to departments.

Faculty and staff will be provided 50 GB of cloud storage space per user and will receive a welcome email explaining how to access Box after their accounts are provisioned. We also will deploy some new applications to faculty and staff computers to ensure that Box is easily accessible.

Thanks to the faculty and staff participated in the pilot project and provided useful feedback.

To learn more, visit the Box at UMKC website.

New Wireless Security Certificate Coming on December 7th.

The security certificate used to authenticate users on the UMKC wireless network will be replaced on the evening of Sunday, December 7th. This will cause Apple and possibly Android devices to prompt the user to confirm the new wireless certificate. Windows devices should automatically recognize the certificate.

Users of Apple and Android devices will simply need to click once to accept the new certificate after December 7th. After accepting the new certificate, subsequent connections to the UMKC wireless network should not prompt for acceptance.

If you have questions or problems related to this new certificate, please contact the UMKC IS Call Center.

Apple’s Yosemite OS and University-Owned Computers

Apple has released OS X Yosemite for desktop and laptop systems. While it may be tempting to download and install this operating system as soon as you can, if you have university-owned equipment, operating system upgrades should only be performed by Information Services or your IT Liaison.

Major OS upgrades often introduce unexpected system behavior, and so these are always tested before they are released to end users on campus. Feel free to contact the UMKC IS Call Center or your IT Liaison if you have questions about upgrading.

iOS 8 is here!

The recent Apple release of iOS 8 has been tested to work with campus wireless and email services.

If you had problems freeing up enough space for the installation, UMKC Information Services recommends connecting your iDevice to a computer and updating through iTunes. This requires only 1 GB free space (as opposed to the 6 GB when updating wirelessly). For more information see Update Your Device Using iTunes.

It’s Back-To-School Time Again!

Fall semester 2014 is here! If you are a new student or faculty member, welcome. If you’ve been around a while, welcome back.

To help with the back-to-school rush, the UMKC IS Call Center will be open this weekend:

  • Saturday, August 23rd from 11am to 4pm
  • Sunday, August 24th from 12pm to 6pm

Information Services will also have staff on-site at Volker campus residence halls:

  • Friday, August 22nd from 11am to 4pm (Oak Hall classroom and Johnson Hall lounge)
  • Saturday, August 23rd from 11am to 4pm (Oak Hall classroom only)

We encourage students with questions or connectivity issues to visit the on-site staff during one of these times.

If you need password assistance outside of our business hours, visit our password assistance web page at

If you are a new faculty member, or are curious about what IT resources are available to faculty, visit our Getting Started with IT Resources for Faculty guide at

We hope you have a terrific semester – if you need IT help, please contact us!

Internet Traffic Slowness on 8/12/2014

On Tuesday, August 12th, 2014, Internet speed and access to some sites was severely slowed, affecting not just UMKC, but Internet Service Providers across the globe. An article published on described the problems in this way: “…Border Gateway Protocol (BGP) routing tables have grown too large for some top-level Internet routers to handle. The result was that these routers could no longer properly handle Internet traffic.”

The same article quotes Dutch Internet expert Teun Vink as saying, “Some old hardware and software can’t handle [512K routes] and either crash or ignore newly learned routes. So this may cause some disturbances in the Force.”

A fix was applied to the UMKC network yesterday, but Internet users can expect more hiccups until other ISPs replace or upgrade their own affected equipment.

Apple iOS 6.1, Exchange, and Entourage/Outlook for Mac

An iOS 6.1 bug is adversely impacting Exchange (faculty and staff email) performance and appears to also be affecting Entourage and Outlook for Mac mail clients.

Continue reading ‘Apple iOS 6.1, Exchange, and Entourage/Outlook for Mac’ »

Computer or account trouble? No problem!

Computer trouble? Account issues? We can help!

For technical assistance of all kinds, visit our Report a Problem website. Continue reading ‘Computer or account trouble? No problem!’ »

Emergency Exchange Changes Coming This Week

10/12/2012 update:

The recent attempts to combat spam sent from Exchange servers as a result of compromised accounts have not proven as effective as we would have liked. Therefore, additional steps have been taken to protect our enviroment and maintain mail delivery. Continue reading ‘Emergency Exchange Changes Coming This Week’ »